The following Limited Warranties are given to the original
purchaser, subject to all the terms and conditions below. These
Limited Warranties are non-transferable.
Ashley Furniture Industries, Inc. ("Ashley"), subject to all the
limitations and exclusions described in these Limited Warranties,
warrants the following products and parts against material
manufacturing defects for the duration set forth next to that
product or part in the table below:
|Product or Part
||Limited Warranty Duration*
|Power Foundation Frame***
||Limited Lifetime Warranty**
|Power Foundation Mechanism
and Electrcal Components
|5 Year Limited Warranty
||10 Year Limited Warranty
||10 Year Limited Warranty
* Notwithstanding the Limited Warranty Duration in the table
above, the Limited Warranty Duration for any product purchased for
rental or for use under a rent-to-own program shall be for 1 Year
from the date of purchase.
** As used in these Limited Warranties, "lifetime" means the
normal useful life of the product under reasonable use.
*** Ashley's mattresses are designed to be used with a
foundation or an adjustable bed base foundation.
Under these Limited Warranties, Ashley's exclusive
obligation during the applicable warranty period is to repair or
replace, at its option, upon examination by an authorized
representative of Ashley, the applicable product or part not in
conformity with these Limited Warranties. After 1 Year, the Power
Foundation Frame and Power Foundation Mechanism and Electrical
Components Limited Warranties cover replacement parts only. REFUNDS
ARE NOT AVAILABLE. If within the warranty period, identical
materials are unavailable at the time of repair or replacement,
Ashley reserves the right to substitute materials of equal or
In addition, during the period of any applicable Labor Coverage,
Ashley will pay reasonable and customary labor rates to repair or
replace the defective parts (at Ashley's option) and shipping costs
from the retailer to and from Ashley, at no charge to the original
purchaser. After the expiration of the Labor Coverage or for all
products or parts not covered by Labor Coverage, the original
purchaser will be responsible for labor, packing, and all shipping
and transportation costs.
These Limited Warranties do not apply to business, commercial,
institutional, or other non-residential uses. These Limited
Warranties do not apply to (i) merchandise that was, at any time,
used as a floor sample or display model, (ii) merchandise purchased
"as is" or second-hand, (iii) merchandise purchased at a distress
sale or a going-out-of business sale, or (iv) merchandise purchased
from a liquidator. All warranties, whether express or implied,
cover only normal household usage. No warranty, express or implied,
applies to any condition resulting from misuse, abuse, delivery, or
transportation damage, nor any condition resulting from incorrect
or inadequate maintenance, cleaning, or care. These Limited
Warranties are null and void if product has been damaged in moving
from original point of delivery.
Modifications to Products
These Limited Warranties do not apply to any products that have
been altered by any person, dealer, or company without the express
written authorization of Ashley.
Limitations and Exceptions
These Limited Warranties do not cover the following:
• Fabric stains, soiling, and burns.
• Border wires, which run along the perimeter of the mattress or
foundation, that are bent due to moving or bending.
• Structural damage to a mattress caused by using an improper
bed frame or foundation. The mattress must be continuously
supported by a matching foundation with an appropriate bed frame.
An appropriate bed frame must completely support the foundation.
These Limited Warranties apply to queen and king mattresses and
foundations only if they are used on an appropriate bed frame with
a rigid center support having at least 5 legs and 3 cross
• A mattress or foundation that is not defective.
• Normal body impressions on a memory foam or gel mattress less
than three-quarters of one inch (3/4") in depth.
• Normal body impressions on an inner spring mattress less than
one and one-half inches (1½") in depth.
• Height of bed with mattress and foundation or bed frame fully
• The zippered mattress cover more than two (2) years after the
date of purchase.
• Comfort preference.
• Sheet fit.
• Transportation costs.
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, IMPOSED ON THE SALE OF THIS PRODUCT AND
ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY
PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON
BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND ITS PARTS, OR THE
OPERATION, REPAIR, OR REPLACEMENT THEREOF. FURTHERMORE, NO
REPRESENTATIVE OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS
AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED
SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES,
INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC
WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY.
ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL
WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER
THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES
SHALL BE THE CONSUMER'S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF A
MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. IN NO EVENT SHALL
ASHLEY BE RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES,
WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR
IN NO EVENT SHALL ASHLEY'S RESPONSIBILITY BE OTHER THAN ITS SOLE
OBLIGATION TO REPAIR OR REPLACE THE PRODUCT. IN NO EVENT SHALL
ASHLEY'S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR
ITS REPLACEMENT. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE
FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS WILLING AND
ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN
AUTHORIZED REPRESENTATIVE OF ASHLEY, TO CONTAIN A MATERIAL
MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. Some
states do not allow the exclusion or limitation of certain damages,
so the above limitation or exclusion may not apply to you.
IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS
MATTRESS, SUCH USE WILL VOID THESE LIMITED WARRANTIES. ASHLEY
RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT
SPECIFICATIONS WITHOUT NOTICE.
Ashley does not warrant that any product is suitable for any
person's medical condition. Ashley makes no warranty beyond that
which is contained in these Limited Warranties.
This Limited Warranty gives you specific legal rights, and you
may also have other rights that vary from state to state.
If a problem arises which you feel is covered by these Limited
Warranties, contact the Ashley authorized retailer from which you
purchased the product. All claims must include the original bill of
sale, the product serial number, and the law label (from the
mattress and/or foundation) and be filed within the applicable
warranty period, to satisfy the Limited Warranty requirements.
Ashley may require you to provide proof of the quality of the
foundation used with your mattress. If necessary, the retailer will
contact Ashley to establish service. If the problem can be easily
corrected, Ashley will authorize the retailer to make those
repairs. Ashley reserves the right to require that defective parts
be returned upon request.
Ashley is not responsible for scheduling or the cost of
transporting the product from your home to the retailer or from the
retailer to your home. You must make those arrangements with the
retailer. If the retailer you purchased from has closed and you
need service, contact Ashley in writing or call our Customer
Service number for instructions.
Ashley Furniture Industries, Inc.
Warranty and Retailer Information
One Ashley Way
Arcadia, WI 54612
The power foundation has many moving parts. Caution must be used in
operation. Children should not be allowed to play on or operate the
power foundation. Always leave the power foundation in the flat
position, and keeps hands, fingers, and body parts away from the
Ashley reserves the right to refuse service and invalidate these
Limited Warranties when, upon inspection, the Ashley mattress or
Ashley foundation is found to be in an unsanitary condition or when
product failure is due to causes other than defective workmanship
or materials. Please refer to the "Mattress & Foundation Care
Instructions" section of this Limited Warranty for proper mattress
and foundation care.
MATTRESS & FOUNDATION CARE INSTRUCTIONS
Do give your new mattress set time to "air out" upon
removal from its plastic packaging. Dispose of all plastic
packaging as soon as possible.
Do carry your mattress flat on its side. It's
easier to handle and you'll be less likely to damage the
Do keep your bedding clean. We suggest using a
mattress pad or mattress protector, especially if children use the
Do replace the old foundation when purchasing a
new mattress. An old foundation may not provide sufficient support.
It may appear that your new mattress is sagging when it is really
the foundation, which supports the entire mattress.
Do use an appropriate frame and center support
for queen-and king-size sets. Using the right support frame will
ensure that your warranty remains in effect.
Do allow your memory foam mattress to warm to
room temperature. The memory foam is temperature sensitive and will
soften when it is warm.
** The covers on some Ashley mattress models are removable for
washing if it is absolutely necessary. We recommend a cold
temperature setting for machine washing and a cool setting for
machine drying; air drying is recommended.
DON'T PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE
TO FIRE. THIS MATTRESS IS NOT FLAME-OR FIREPROOF, AND CAN IGNITE
AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME
BEDDING MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS
Don't smoke in bed. This mattress is manufactured
as required by Federal law to resist, but not necessarily
eliminate, ignition by smoldering cigarettes.
Don't let anyone stand or jump on your mattress
or foundation. It was not built for that kind of weight
concentration or abuse.
Don't allow your mattress to get wet because some
of the upholstery materials may compress. Protect it from water or
Don't remove the law label or tag at the end of
your mattress. This label serves as a means of identification to
establish your right to the Limited Warranty.
Don't use dry cleaning fluid of any type on your
mattress. These chemicals will damage some of the construction
materials and will void the Limited Warranty.
Don't place pillow-top side of mattress on